Director - Client Services

Full-Time
Engineering

POSITION: Director, Client Services (#062237E)

LOCATION: Andover, MA

 

Responsible for quarterly roadmap delivery planning, estimating, Backlog Grooming, Sprint Planning & Sprint Execution of the project end to end. Manage a team of software engineers, lead engineers and architects, including goal-setting and conducting performance appraisals. Provide thought leadership to solve customer requirements using best of breed technology and software products. Attend meetings and work with business stakeholders to elicit business requirements, present & review solution options, in evaluation and adoption of the best-in-breed software on Order Management, Customer Service and Store Fulfillment applications. Leverage customer insights, competitive research, and analytics to identify and validate product opportunities and enhance user experience. Provide subject matter expertise to clients and be their trusted advisor on leading Order Management Packages like IBM Sterling Order Management System or Manhattan Order Management System or a custom solution. Participate in organization building activities such as hiring, training, and mentoring. Create & manage a running list of open items related to both the project delivery & solution; review and approve release notes and drive to a closure. Attend Daily Scrum, project status update meetings and conduct daily standups for onshore and offshore teams. Work cross-functionally across geographies and time zones.

 

Position requires up to 40% domestic travel.

 

REQUIREMENTS:

 

Position requires Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or a related field plus six (6) years of experience in Information Technology Industry that includes three (3) years of Systems Architecture experience in Order Management/ Ecommerce systems.

 

Please Reference Job Number #062237E when sending resumes. Please mail resumes to: HR, Nextuple, Inc., 1 Elm Square, Suite 2C, Andover, MA 01810.