If you’re a retailer, grocer, or B2B leader, your Order Management System (OMS) is no longer a “back-office” utility. It’s the beating heart of your customer experience and your cost-to-serve. Yet too many companies are trying to compete in a hyper-connected, multi-channel world using OMS platforms built for a different era. The truth? Your OMS is either helping you grow or holding you back. There’s no middle ground anymore.
Why This Matters More Than Ever
We’re living in an era of OMS “madness” — and I don’t use that term lightly.
- Proliferation of selling channels: Your customers are buying through your ecommerce site, third-party marketplaces, TikTok, Instagram, field sales, call centers, and physical stores.
- Explosion of fulfillment options: From BOPIS and ship-from-store to same-day via Uber Eats or DoorDash, customers expect all of it — without a hitch.
- Advances in AI and cloud tech: AI can now route orders dynamically, predict delivery dates with confidence, and even process unstructured orders from messaging apps.
- A crowded vendor landscape: There are more OMS solutions than ever, each promising the “best” approach. But one-size doesn’t fit all, and the wrong choice can cost millions in time and lost opportunity.
In this environment, modern OMS capabilities aren’t just “nice-to-have” — they are survival tools.
And this is exactly where a specialized OMS partner like Nextuple comes in. We’ve spent years building deep expertise in OMS modernization — helping clients cut through the noise, make the right architectural choices, and deliver rapid business value whether you’re augmenting your current system or replacing it entirely.
The Nextuple OMS Modernization Scorecard
We’ve distilled our experience and the latest industry research into five critical dimensions every CXO should score their current OMS (and potential new vendors) against.
- Composable & Modular Architecture
Future-ready OMS systems aren’t monolithic. They let you add capabilities in a composable way without replacing the entire platform.
High score: API-first, cloud-native, microservices-enabled. - AI-Driven Order Optimization
From dynamic sourcing to ETA predictions, AI helps balance cost, speed, and service levels.
High score: Live AI models influencing real-world routing and inventory decisions. - Unified, Real-time Inventory Visibility
You can’t orchestrate what you can’t see. Accurate inventory data across your network is critical.
High score: Single source of truth for inventory with near real-time updates. - Omnichannel Fulfillment Flexibility
BOPIS, curbside, lockers, marketplaces — all configurable without months of IT work.
High score: Ability to quickly add or change fulfillment flows based on business needs. - Rapid Integration & Ecosystem Connectivity
OMS should plug into ecommerce, marketplaces, logistics, and CRM without “integration death marches.”
High score: Pre-built connectors, open APIs, event-driven architecture.
Cut Through the OMS Chaos
Choosing and implementing the right OMS in today’s market is complex — but it doesn’t have to be overwhelming. At Nextuple, we help CXOs and their teams:
- Build a clear, data-backed understanding of current OMS strengths and weaknesses.
- Navigate the overcrowded vendor and tech landscape with confidence.
- Design and execute an OMS roadmap that delivers tangible business value — fast.
