The complexity in today’s order management environment is exploding. Our order orchestration microservices let you take advantage of all of this without a quarterly release cycle or dependence on SaaS OMS provider updates.
The Nextuple Fulfillment Studio’s Order Orchestration Tuple builds upon a unified order store across all sales channels, including sales, fulfillment, and returns orders, giving consumers visibility across all interactions in a scalable architecture. The Order Tuple offers four composable microservices that can work independently or in tandem to provide you with the features and flexibility you need: Order State Engine, Order Store, Manage Order APIs, and Order Management.
Order State Engine Microservice
- Design and deliver a consistent customer experience across all your sales channels with our order state engine.
- Get started quickly with out-of-the-box support for standard fulfillment flows:
- BOPIS and Curbside
- Same Day and Next Day local delivery
- Ship to home, Ship to Store, Ship from Store
- Store appointments for services
- Ability to customize standard flows based on unique retailer needs such as payment triggers, inventory reservations, sales posting and customer communications.
- Craft your own future order and fulfillment flows easily.
Order Store Microservice
- Manage multiple consumer orders types in one store (Product and service based, reoccurring, etc.)
- Store orders from all sources, including website, marketplace, affiliates, and POS in one place.
- Boost performance with an order cache.
- Simplify order retrieval across order types and attributes
- Scalable architecture to store and retrieve orders
Manage Order APIs Microservice
- Support for order capture across multiple platforms and marketplaces
- Integrate with drop-ship vendors or marketplaces to support fulfillment
- Manage orders in any context from any device.
- Allow consumers to modify orders from any touch point
- Enable external partners such as carriers to make real-time updates to order status
Order Management Microservice
- Manage real-time performance across the entire lifecycle of the business process.
- Enable custom 3rd party portals for order collaboration
- Provide exceptional customer service with end-to-end order visibility in our customer service UI using a fully progressive web app.
- Manage by exception capabilities via out-of-the-box dashboards
- Integrate order management into external customer service applications.
- Receive exception alerts with AI/ML-driven pro-active exception detection
We'd love to learn about you.