Technical Support Engineer - (Offshore)

Customer Success

Technical Support Engineer - (Offshore)

Be part of something bigger

Nextuple is a technology company with deep domain experience in Retail and Supply Chain. Nextuple brings an innovative approach and solution to Ecommerce operations and fulfillments, focusing on quality, efficiency, and consistency for customers and partners. Nextuple is rapidly expanding in its digital offerings and is in need of a Technical Support Engineer - (Offshore) to join the fast-growing, customer-facing digital applications space. Learn more at


Your Role

A Support Engineer supports the order management system (OMS) deployed in production by the client. The role requires a combination of functional knowledge of the solution, and technical knowledge of the OMS solution. The Support Consultant is a customer-facing role, and involves triaging issues, building, and rolling out the fixes and enhancements.


Location: Bangalore

Job Requirements

  • Responding to customer reported issues in a timely manner.

  • Taking ownership of customer issues reported and seeing problems through to resolution.

  • Research, diagnose, troubleshoot, and identify solutions to resolve issues related to the OMS solution.

  • Code and build fixes and rollout to production.

  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams.

  • Collaborating effectively with a distributed team responsible for the other applications.

  • Prioritizing and managing several open issues at one time.

  • Work cross-functionally across geographies and time zones.

  • Working in shifts that may include nights, weekends and holidays depending on rotation

Essential Skills & Qualifications

  • 4+ years of IT experience with at least 2+ years of technical support consultant experience for Ecommerce or order management projects

  • BS/MS degree in Computer Science, Computer Engineering, or a related technical and/or supply chain field, or equivalent work experience

  • Experience with retail Order Management Systems such as IBM Sterling  Distributed Order Management (DOM), Manhattan OMS, or Salesforce Commerce Cloud Order Management. 

  • Knowledge and experience working with Java, J2EE, Rest APIs, XMLs, XSLs, and JSON is mandatory.

  • Experience with build, unit test, and review code and configuration

  • Develop unit and QA test plans and perform testing.

  • Participate in day to day interactions with clients and team members.

  • Must be self-motivated and assertive while possessing the ability to handle and prioritize multiple tasks in a team environment.

  • Excellent writing, analytical and quality assurance skills with exceptional attention to accuracy and details.

  • Ability to quickly learn new skills with minimal direction.

  • Experience with Digital Commerce, Order Management, Order Fulfillment and overall supply chain and supporting systems (Commerce Platforms, OMS, WMS, TMS, Planning and Replenishment).

  • Proficient in Jira and familiar with Agile methodologies.

Desirable Skills 

  • Demonstrates attention to details.

  • Knowledge and experience working with Java, J2EE, Rest APIs, XMLs, XSLs, and JSON is desired.

  • Experience with IBM Sterling Order Hub and Global Inventory Visibility (GIV) and/or Inventory Visibility (IV).

  • Has ability to work in a lightweight process environment, including requirements and test planning documentation.

  • Self-motivated and works with minimal direction.

Required Technical Skills 

  • API Framework, REST API, SQL queries

  • Debugging and analyzing the logs

  • Jira, Confluence

Preferred Technical Skills

  • Cognos, Framework Manager and Report Studio

  • Sterling OMS

  • MQ

  • Docker, Kubernetes, and Linux Experience

  • Java 

Get in Touch

Nextuple is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Nextuple.

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