What could better delivery promising be worth?

Use your ecommerce, shipping and customer-service metrics to explore scenarios and develop a starting point for your order promising business case.

What you’ll explore

• Delivery promises displayed on product pages, search results and at checkout.

• Faster delivery promises and time-sensitive ordering messages.

• Scenarios informed by your revenue, fulfillment mix and customer-service activity.

What to have ready

Your annual ecommerce revenue, average item value and margin, shipment volumes, conversion rate and fulfillment mix. Customer churn and “Where is my order?” contact metrics can provide additional context.

Results are directional estimates based on the inputs and assumptions used. Actual outcomes will vary.