Associate Product Support Engineer


Associate Product Support Engineer

Be part of something bigger

‍Nextuple operates a platform for retailers to run flexible fulfillment of their digital orders, the company provides Omnichannel-as-a-Service with several apps and microservices. Intuitive apps allow retailers to manage seamless fulfillment experiences through solutions for visibility, monitoring, anomaly detection & predictive analytics. An API-first architecture and an expansive ecosystem of partners means retailers can deploy fast and flexible omnichannel with ease. Learn more at

As a Product Support Engineer, you will be a part of the Nextuple Engineering team that is building high-quality enterprise-class software for the retail industry.


‍Location: India

Job Requirements

  • Responding to customer-reported issues in a timely manner.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues related to Nextuple SaaS products.
  • Actively monitoring the Nextuple deployment infrastructure and analyzing/reporting any anomalies.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and L3 Engineering teams.
  • Leveraging Knowledge based articles for problem resolution and creating new ones.
  • Collaborating effectively with a distributed team.
  • Prioritizing and managing several open issues at one time.
  • Working in shifts that may include nights, weekends, and holidays depending on rotation.

Essential Skills & Qualifications

  • Desire to make a career in Product Support.
  • Aptitude for problem-solving.
  • Attention to detail and diligence.
  • Ability to diagnose and troubleshoot technical issues related to Cloud-based SaaS applications.
  • Strong interpersonal communications skills.
  • Graduate in Engineering / Computer Applications or equivalent.

Desirable Skills

  • Product Support / Technical Support / Customer Support experience, preferably in a Cloud-based Software product company.
  • Knowledge of Microservices & cloud-based deployment architecture.
  • Familiarity with the retail industry domain.

Get in Touch

Nextuple is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Nextuple.

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